Prescription Refill Policy
Dr. Holmberg makes it part of his practice to prescribe enough medication and refills to get you through to your next recommended appointment. Please schedule appointments prior to your last dose of your last refill to avoid running out of medication. However, if for some reason you do need a refill, please do not wait until your medication runs out. Call your pharmacy at least three business days before your last dose and have them fax a refill request to 801-432-2079. Pharmacies cannot request refills for certain controlled substances in which case you will need to call or email our office. If you request a refill and are overdue for an appointment, Dr. Holmberg may deny your request until you have scheduled an appointment or until you have been seen.
Please allow up to two business day for prescription refills to process. If your prescription requires a prior authorization, please allow 3-4 business days or more for approval as every insurance company is different.
Prescriptions will not be refilled after regular business hours (Mon-Fri 9:00 a.m. - 5:00 p.m.) so please plan accordingly.
If you are taking prescription stimulants, such as Adderall, Concerta, Vyvanse or Ritalin, or certain other controlled substances, you will need to see Dr. Holmberg at least once every three months in order to continue your medication. As a general rule, stimulants will not be refilled without an appointment, so please try to keep your recommended scheduled appointments if at all possible.
Reasons your pharmacy will deny your refill request:
- Refill too early and insurance won't pay for it yet.
- Early refill of a controlled substance before it is legally allowed
- Prior Authorization from insurance company is needed.
- Requesting refill of an old prescription with no refills left. Before calling our office, please have your
pharmacy check for new prescriptions on file that haven't been filled yet. These are often overlooked.
- Pharmacy has mistakenly not put as many refills on file as there should be.
If you believe you have refills have the pharmacy check the hard copy on file before calling our office.
- You need to be seen by Dr. Holmberg and he has denied your request.
Please allow up to two business day for prescription refills to process. If your prescription requires a prior authorization, please allow 3-4 business days or more for approval as every insurance company is different.
Prescriptions will not be refilled after regular business hours (Mon-Fri 9:00 a.m. - 5:00 p.m.) so please plan accordingly.
If you are taking prescription stimulants, such as Adderall, Concerta, Vyvanse or Ritalin, or certain other controlled substances, you will need to see Dr. Holmberg at least once every three months in order to continue your medication. As a general rule, stimulants will not be refilled without an appointment, so please try to keep your recommended scheduled appointments if at all possible.
Reasons your pharmacy will deny your refill request:
- Refill too early and insurance won't pay for it yet.
- Early refill of a controlled substance before it is legally allowed
- Prior Authorization from insurance company is needed.
- Requesting refill of an old prescription with no refills left. Before calling our office, please have your
pharmacy check for new prescriptions on file that haven't been filled yet. These are often overlooked.
- Pharmacy has mistakenly not put as many refills on file as there should be.
If you believe you have refills have the pharmacy check the hard copy on file before calling our office.
- You need to be seen by Dr. Holmberg and he has denied your request.
